Save your time and go to Bretz. There is a reason locals go elsewhere. We waited for a hour for our meal. I would understand if the restaurant was busy but we were one of six tables there. The food was decent but not worth the wait. I cannot emphasise enough, go somewhere else.
Went in for breakfast today. Restaurant and bathrooms were clean, looks nice on the outside and inside. Servers were very friendly, although a little slow. (Should point out, the place was NOT busy, perhaps 2 or 3 other tables were occupied at any given point while we were there.) We opted to order off the breakfast menu instead of getting the buffet. Both of us ordered eggs, toast, and hashbrowns. Worst breakfast I've had in a long time. The toast was a stale heel of a loaf of bread that had started to dry up and curl, long before it had been in the toaster. The eggs were greasy. The hashbrowns were clearly the kind that come frozen in patty form, which had been heated until lukewarm and soggy, then roughly chopped into bite sized chunks. What little food we ate ended up making us sick. Coffee was decent but in the hour and a half we were there we had only 1 refill. The waitress was apologetic about the wait time and even about the food, took 10% off our bill for how long it took (over an hour for two plates of eggs!) and even apologized for being slow on the coffee. I feel bad for the staff since the slow serve time & poor quality of food likely affects how much people tip them. The waitress doing every thing she could is the only reason they got 2 stars instead of zero. My stomach still hurts and I will not be back.
Tried to get dessert mid afternoon. 2 of the 5 desserts include ice cream. Took our orders then waitress came back and said no ice cream. 3 of us still wanted apple dumpling and 1 still wanted brownie. 1 wanted key lime pie and I changed from brownie to cheesecake. Waitress came back, no key lime pie. So another cheesecake. Got dumplings and they literally had half an apple with no filling. 2 were mushy, 1 was very firm, barely cooked! None of this was waitresses fault. She said she'd discount dumplings and brownie because they were missing half. Got up to pay and computer wouldn't allow greater than 10% discount. Manager came over and basically said, "oh well". Sorry, we won't be back and won't recommend you. Awful experience.
Unfortunately I cannot speak on the quality of the food. This is because we waited 45 minutes for 2 half orders of biscuits & gravy & kids pancakes before we left. Upon being sat the server informed us that the buffet was nearly empty (great welcome), but it should be refilled soon, so we decided to order off the menu. The restaurant was only about half full.
My boyfriend had the blue cheese burger and says it's the best he has ever had. I was a smidge disappointed that the panini I got was just regular toasted bread. I still give this a 5 star because the overall food and service was fantastic!
The Wheelhouse Grille is a US Restaurant based in Carlyle, Illinois. The Wheelhouse Grille is located at 5 Resort Dr, Carlyle, IL 62231, USA.
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